I’m having trouble with my broadband connection. I can connect but the connection drops out every five or fifteen minutes, then it’d work again. It sounds like a fault with the cable or the server to me.
I called my ISPs IT support. The lady was silly. She couldn’t help me. She told me to turn off my firewall, delete my cookies, check my IP address, check the settings on my browser. You silly lady. It’s not just internet browsing that I’m having issues with — I can’t get to my email or use my FTP client.
When she started taking me through the settings on Internet Explorer, I said that I’m using Mozilla. She said, “Oh, I can only help you with Internet Explorer. If you’re using Mozilla, maybe you should contact them.”
Stupid woman.
I had a similar problem with my connection. The solution: jiggle the cable modem a bit 🙂
…and don’t get me started on info tech! The sad truth is that 90% of people working in the IT industry are incompetent (this rises to about 99% for tech support). A quick test: if an IT person doesn’t know off the top of their head that 2 to the power of 8 is 256, they’re somewhat clueless (although knowing that doesn’t guarantee they have a clue either).
How silly… that you actually thought that IT support could help you. Mind you, good on you for being optimistic about it.
(you call and after one ring the phone is immediately answered by a human)
Call centre: Hello, how can I help you?
You: What is two to the power of 8?
Cc: easy, 256
You: what about two to the power of 20?
Cc: 1048576, duh
You: where are the tab settings for firefox?
Cc: What version?
You: 1.0.2
Cc: go to tools, options, its the second one down
You: Thank you very much
Cc: No problems, Telstra is committed to excellent customer service. Is there anything else I can help you with?
You: No thank you, goodby—BEEP! BEEP! BEEP! BEEP!
your alarm clock wakes you up, you realise that you are late for work but since you are a telstra employee working at a call centre, you decide that another half an hour of hold music wouldn’t hurt anyone and you go back to sleep and dream about politicians with vertebrae…